Your trust matters to us. This policy explains how we handle your personal information and keep it safe so you can focus on the magic of your stay. ✨
🧾 What Information We Collect
Most of the data we hold is shared by you - either at the time of booking or during conversations with our team. This may include:
- Name, title, gender, and date of birth
- Home address, email address, and phone numbers
- Job title, employer, and work contact details
- Partner or family details (if relevant to your stay)
- Your contact preferences
- Records of emails, chats, or meetings
- Your interests (especially if you’ve shared them with us during your visit)
- Updates you’ve made to your contact information
🎯 How We Use Your Information
Unless you ask us not to, we may use your details to:
- Provide the services or information you’ve requested
- Send you updates, newsletters, or exclusive offers
- Let you know about new experiences or magical happenings at Cedar Hollow Oxford
We promise never to send anything spammy, and you can opt out anytime. 💌
📊 Data Analysis & Improving Our Website
To make sure our communications are relevant and our website is useful, we may use tools such as:
- Google Analytics (to understand how people use our website)
- Email tracking (to see which messages get opened or clicked)
- Website cookies (more on this below)
We don’t use this information to track individuals or store sensitive data - just to keep things running smoothly and improve your experience.
🌍 Links to Other Websites
Our site may link to other helpful websites. Please note:
- This policy only applies to Cedar Hollow Oxford (formerly Cedar Hollow @ Cedar Hollow Oxford).
- If you click away to another site, they may have different rules—so check their privacy policies too.
✍️ Your Rights
You’re always in control of your data. You can:
- Ask us to stop using your data for specific types of communications
- Request a copy of the data we hold about you
- Update your contact details at any time
Just get in touch with us via the website and we’ll help right away.
📣 If You Have Concerns
If you ever feel something isn’t right with how your data is handled, you can:
- Contact us directly via our Contact page
- Or raise a concern with the UK’s Information Commissioner’s Office: www.ico.org.uk
🔁 Changes to This Policy
We may occasionally update this policy to keep it clear and accurate. If we make any major changes, we’ll post them right here.
💬 Still Have Questions?
We’re happy to help! If something isn’t covered in this statement, just drop us a message and we’ll do our best to clarify.
🍪 Cookies
Yes, like most websites, we use cookies. Not the edible kind, unfortunately, but here’s what they do:
How We Use Cookies
- Cookies are tiny text files saved to your device when you visit our site
- We use them to see how people use our website so we can keep improving
- We don’t use them to store your name, payment info, or anything sensitive
- Some third-party services (like booking platforms or social media tools) may also use cookies - we can’t control theirs, so check their own policies if you’re concerned
Contact
If you have any queries on our privacy policy, feel free to reach out.
+44 75 11 22 33 75